# PRISM Sky + KONTACT Troubleshooting Tips

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<summary>My KONTACT is not connecting to my PRISM Sky aircraft</summary>

* Move the KONTACT 20-30 feet from the aircraft
* Check your network adapter settings to see that an Ethernet adapter is enabled and connected following [steps 1-9](https://wattsinnovations-1.gitbook.io/wattsinnovations-knowledge-base/prism-sky/the-basics/communication-link-c2/doodlelabs-radio/accessing-the-user-interface-ui#instructions).
* Reboot both KONTACT and PRISM Sky

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<summary>I keep getting a visual and audible warning stating OpenDroneID System is not ready</summary>

* Wait 2-4 minutes to allow the GCS GPS to acquire satellites. This is normal for the first time powering on for the day and is better known as a "cold start" which takes roughly 2-4 minutes. A "hot start" can take 22 seconds or less so it is important to note if flying one mission then powering down and relocating, chances are your GCS GPS will need 2-4 minutes to grab new satellites.
* Ensure the [vehicle Wi-Fi](https://wattsinnovations-1.gitbook.io/wattsinnovations-knowledge-base/prism-sky/prism-sky-remote-id/configuration-for-operators#vehicle-wi-fi) is disabled&#x20;
* Ensure [COM30](https://wattsinnovations-1.gitbook.io/wattsinnovations-knowledge-base/prism-sky/prism-sky-remote-id/configuration-for-operators#kontact) is selected in AMC. If already selected, simply disabled the COM port by selecting Disabled, wait 5 seconds and then reselect COM 30. Tap the RemoteID status indicator in AMC to see if the coordinates are updating. If so this confirms the GCS GPS is configured.  If the problem persists close and reopen AMC and repeat.&#x20;
* Reboot KONTACT and PRISM Sky

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<summary>The live video feed in AMC keeps turning grey </summary>

Although this is not ideal, this is normal behavior. We have improved this behavior drastically through providing all PRISM Sky customers with a modified antenna mounting kit. This allows for better antenna positioning and ultimately enhances the performance for the live video feed.\
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If you have not received a set of the modified antenna mounting kit, please contact Watts Innovations directly.

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<summary>I am experiencing  Manual Control Loss in AMC every 0.5 - 1.5 seconds</summary>

* Check antennas on both the GCS and aircraft to ensure they are connected properly and are free of damage.
* Ensure batteries on GCS and aircraft are connected properly and are fully charged.
* Increase COM\_RC\_LOSS\_T from 0.5 to 2.0&#x20;

Small breakups in the connection can be normal due to how ethernet radios work. Changing the above parameter can help however, if you are experiencing manual control losses exceeding 2 seconds, contact the Watts Innovations team as soon as possible.

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<summary>The touchscreen on my KONTACT doesn't work</summary>

Perform a full reboot.\
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The Phantom/Ghost touchscreen is a known issue with Microsoft Surface Pro tablets. If you are still experiencing touch screen after performing a full reboot of KONTACT please visit the [Microsoft Support](https://support.microsoft.com/en-us/surface/what-to-try-if-your-surface-touchscreen-doesn-t-work-01575279-71ab-637d-60f4-eac111ad703f)

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<summary>My PRISM Sky will not appear in my Auterion Suite account</summary>

Ensure you have created a Suite account (free or paid) and you have registered your aircraft following [Registering For Suite & Activating PRISM Sky](https://wattsinnovations-1.gitbook.io/wattsinnovations-knowledge-base/prism-sky/the-basics/registering-for-suite-and-activating-prism-sky).\
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If you PRISM Sky still does not show up in your Suite account, perform a system reboot.

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<summary>My PRISM Sky does not show online in Suite or in the vehicles web interface</summary>

* Ensure you are on the [latest firmware](https://wattsinnovations-1.gitbook.io/wattsinnovations-knowledge-base/prism-sky/aircraft-firmware) and the aircraft is powered on.&#x20;
* Ensure Cellular/LTE is enabled via AMC>Vehicle Setup>Cellular
* Refresh your browser
* Reboot&#x20;

If the problem persists, contact Watts Innovations directly.

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<summary>KONTACT touch screen has phantom touch inputs/Remote ID does not initialize/I receive warnings to install batteries when they're already installed.</summary>

There is a bug in Windows that causes Windows to misinterpret GPS data as mouse inputs. The GPS module for Remote ID is connected to a USB hub built into our main board inside of KONTACT. This causes the misinterpreted data from the GPS as mouse inputs to cause random, uninduced touch screen inputs. This will also prevent the GPS from operating for Remote ID compliance and finally, it will confuse our software into thinking that there are no batteries installed in KONTACT. Here are the steps to fix the issue permanently:\\

* With the batteries installed in the back of KONTACT; power on KONTACT by pressing the power button at the top.
* Once you arrive to the home screen, long hold on the Windows button at the bottom left of the screen and click on *Device Manager.*
* Scroll down to *Ports (COM & LPT)*
* There will be two COM ports. COM30 and another COM#. The # varies from KONTACT to KONTACT, but the COM30 will always be there.
* Long hold on COM30 and click on *Properties.*
* At the top click on *Port Settings* then *Advanced.*
* On the bottom right under *Miscellaneous Options* uncheck the *Serial Enumerator* option.
* Click *OK* and close out any other windows. Reboot KONTACT.
* Follow the above steps to verify that *Serial Enumerator* remained off after a reboot.

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