Watts Innovations Public Knowledge Base
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  • Introduction
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    • ⚫PRISM Sky
      • 📚PRISM Sky Manuals and Documentation
        • 📓PRISM Sky Flight Manual
        • 🗒️PRISM Sky Quick Start Guide
      • 🔎Remote ID
        • How Remote ID Works
        • Serial Numbers & Labeling
        • Registering PRISM Sky with the FAA
        • Configuration for Operators
        • Remote ID Status
        • Product Support & Notification
          • Making your PRISM Sky Remote ID Compliant
        • FAQ
      • 📌Safety Bulletins
      • ⚙️The Basics
        • Selecting a Ground Control Station
          • KONTACT GCS
          • PC, Laptop or Tablet GCS
        • Resetting to stock configuration
        • "Hot Swapping" Batteries
        • Registering for Suite & Activating PRISM Sky
        • Sensor Calibration
          • Compass Calibration
          • Gyroscope Calibration
          • Accelerometer Calibration
        • Communication Link C2
          • Radio Setup
            • Silvus Radio
              • Installing Silvus Antennas
              • Accessing the User Interface (Silvus)
            • DoodleLabs Radio
              • Installing DoodleLabs Antennas
              • Accessing the User Interface (DoodleLabs)
              • Changing the SSID
              • Changing basic radio settings
              • Accessing the Spectrum Scanner Tool
        • Attaching Motor Arms
        • Installing Propellers
      • 💻GCS Software
        • Watts AMC
          • System Requirements
          • Installing/Updating Watts AMC
          • Release Notes (Watts AMC)
      • ✈️Aircraft Firmware
        • AuterionOS for PRISM Sky
          • Downloading AOS for PRISM Sky
          • Connecting/Updating AOS for PRISM Sky
          • Release Notes (AOS)
      • 🏗️Payload Integrations
        • Payload Rail System
          • Installing & Removing Payloads
        • Payloads
          • Gremsy T3 PE Gimbal
            • Sony A7RIV
              • Formatting Storage Devices
              • Data Storage
          • DRS-25 Parachute
            • Installing the DRS-25 on PRISM Sky
            • Configuring the DRS-25 on PRISM Sky
            • Arming the DRS-25 on PRISM Sky
            • Repacking the DRS-25 Parachute
        • Controlling a device through PWM
      • ➕PRISM Sky Accessories
        • PRISM Sky Quick Release Battery Tray Set
        • PRISM Sky External GPS Mount
        • PRISM Sky Gremsy Damping Plate Assembly
        • PRISM Sky External Power Cables
        • Attaching LW20 leg to PRISM Sky
      • ⁉️PRISM Sky + KONTACT Troubleshooting Tips
    • 🔵PRISM Lite
      • PRISM Lite Manuals and Documentation
        • PRISM Lite Flight Manual
        • PRISM Lite Quick Start Guide
      • Remote ID
        • How Remote ID Works
        • Serial Numbers & Labeling
        • Registering PRISM Lite with the FAA
        • Configuration for Operators
        • Remote ID Status
        • Product Support and Notification
      • Safety Bulletins
      • The Basics
        • Installing SBus Receivers
          • Radio Calibration
          • Mapping Channels
      • GCS Software
        • QGroundControl
          • System Requirements
          • Installing/Updating QGroundControl
          • Release Notes (QGC)
        • Mission Planner
          • System Requirements
          • Installing/Updating Mission Planner
          • Release Notes (MP)
      • Aircraft Firmware
        • ArduCopter for PRISM Lite
          • Downloading ArduCopter for PRISM Lite
          • Connecting/Updating PRISM Lite
          • Release Notes (ArduCopter)
      • PRISM Lite Accessories
        • IDLINK
          • Configuration for Operators
            • Disabling the Serial Enumerator
    • 🔴PRISM
      • 📚Manuals & Documentation
        • 📘PRISM Flight Manual
        • ℹ️PRISM Quick Start Guide
      • 🔍PRISM Remote ID
      • 📌Safety Bulletins
        • PRISM SA01: Landing Gear Clamp
        • PRISM SA02: "Hot Plugging" Arm Socket
        • PRISM SB01: Coaxial Motor Mount Defect
      • ❓The Basics
        • Assembling PRISM
        • Attaching Motor Arms
        • Installing Propellers
        • Removing GPS's
        • PRISM Flight Modes
        • Propulsion System
        • PRISM Aircraft Weight
        • Battery Tips
        • Pairing a new Echosky to PRISM Air Unit
      • 📷PRISM Payload Integration
        • Payload Rail System
          • Installing Payloads
      • 💻WattsQGC Overview
      • 👨‍💻Firmware Updates
        • Updating WattsQGC
        • WattsQGC Release Notes
        • PRISM Release notes
        • Updating PRISM Firmware
      • 🚁PRISM Accessories
        • PRISM Carry Handle
        • PRISM External Data A Connector
        • PRISM External Power Cables
        • PRISM Quick Release Battery Tray Set
        • RFD900X Combo Set
        • PRISM: Here+ RTK Base & Tripod Combo
        • PRISM Extended Landing Gear Set
        • PRISM External GPS Folding Mount
  • Ground Control Station
    • 🎮KONTACT
      • KONTACT Quick Start Guide
  • POWER
    • ⚡Power & Charging
      • 🔋WATTS ULTRA LIGHT LiPo
        • 12S 16,000mAh
      • ✔️CHEK 12s Battery Monitor
      • 🔌EV Peak U4 Charger
      • 🦺General LiPo Battery Tips
  • PAYLOADS
    • 📦REEL Intelligent Delivery Winch
      • What Is In The Box?
      • Mounting, Connecting and button usage for REEL
        • How to use REEL in AMC
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  1. Aircraft
  2. PRISM Sky

PRISM Sky + KONTACT Troubleshooting Tips

This page covers common troubleshooting tips for PRISM Sky and KONTACT.

PreviousAttaching LW20 leg to PRISM SkyNextPRISM Lite

Last updated 1 year ago

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My KONTACT is not connecting to my PRISM Sky aircraft
  • Move the KONTACT 20-30 feet from the aircraft

  • Check your network adapter settings to see that an Ethernet adapter is enabled and connected following .

  • Reboot both KONTACT and PRISM Sky

I keep getting a visual and audible warning stating OpenDroneID System is not ready
  • Wait 2-4 minutes to allow the GCS GPS to acquire satellites. This is normal for the first time powering on for the day and is better known as a "cold start" which takes roughly 2-4 minutes. A "hot start" can take 22 seconds or less so it is important to note if flying one mission then powering down and relocating, chances are your GCS GPS will need 2-4 minutes to grab new satellites.

  • Ensure the is disabled

  • Ensure is selected in AMC. If already selected, simply disabled the COM port by selecting Disabled, wait 5 seconds and then reselect COM 30. Tap the RemoteID status indicator in AMC to see if the coordinates are updating. If so this confirms the GCS GPS is configured. If the problem persists close and reopen AMC and repeat.

  • Reboot KONTACT and PRISM Sky

The live video feed in AMC keeps turning grey

Although this is not ideal, this is normal behavior. We have improved this behavior drastically through providing all PRISM Sky customers with a modified antenna mounting kit. This allows for better antenna positioning and ultimately enhances the performance for the live video feed. If you have not received a set of the modified antenna mounting kit, please contact Watts Innovations directly.

I am experiencing Manual Control Loss in AMC every 0.5 - 1.5 seconds
  • Check antennas on both the GCS and aircraft to ensure they are connected properly and are free of damage.

  • Ensure batteries on GCS and aircraft are connected properly and are fully charged.

  • Increase COM_RC_LOSS_T from 0.5 to 2.0

Small breakups in the connection can be normal due to how ethernet radios work. Changing the above parameter can help however, if you are experiencing manual control losses exceeding 2 seconds, contact the Watts Innovations team as soon as possible.

The touchscreen on my KONTACT doesn't work

Perform a full reboot. The Phantom/Ghost touchscreen is a known issue with Microsoft Surface Pro tablets. If you are still experiencing touch screen after performing a full reboot of KONTACT please visit the

My PRISM Sky will not appear in my Auterion Suite account

Ensure you have created a Suite account (free or paid) and you have registered your aircraft following . If you PRISM Sky still does not show up in your Suite account, perform a system reboot.

My PRISM Sky does not show online in Suite or in the vehicles web interface
  • Ensure Cellular/LTE is enabled via AMC>Vehicle Setup>Cellular

  • Refresh your browser

  • Reboot

If the problem persists, contact Watts Innovations directly.

KONTACT touch screen has phantom touch inputs/Remote ID does not initialize/I receive warnings to install batteries when they're already installed.

There is a bug in Windows that causes Windows to misinterpret GPS data as mouse inputs. The GPS module for Remote ID is connected to a USB hub built into our main board inside of KONTACT. This causes the misinterpreted data from the GPS as mouse inputs to cause random, uninduced touch screen inputs. This will also prevent the GPS from operating for Remote ID compliance and finally, it will confuse our software into thinking that there are no batteries installed in KONTACT. Here are the steps to fix the issue permanently:

  • With the batteries installed in the back of KONTACT; power on KONTACT by pressing the power button at the top.

  • Once you arrive to the home screen, long hold on the Windows button at the bottom left of the screen and click on Device Manager.

  • Scroll down to Ports (COM & LPT)

  • There will be two COM ports. COM30 and another COM#. The # varies from KONTACT to KONTACT, but the COM30 will always be there.

  • Long hold on COM30 and click on Properties.

  • At the top click on Port Settings then Advanced.

  • On the bottom right under Miscellaneous Options uncheck the Serial Enumerator option.

  • Click OK and close out any other windows. Reboot KONTACT.

  • Follow the above steps to verify that Serial Enumerator remained off after a reboot.

Ensure you are on the and the aircraft is powered on.

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steps 1-9
vehicle Wi-Fi
COM30
Microsoft Support
Registering For Suite & Activating PRISM Sky
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